Warranty Policy

Our warranty policies are designed to provide peace of mind for both individual and institutional buyers, ensuring dependable performance and customer satisfaction.

Standard Warranty Coverage

Our warranty terms are designed to provide tailored support based on the product type:

• Exceeding Industry Standards: While many competitors offer only a 1-year warranty, Glory Medical ensures extended coverage for added peace of mind.
• Glory Medical Beds: Protected by a robust 2-year warranty, covering parts and labor for any manufacturing defects.

What the Warranty Covers

Coverage includes:

• Parts and Labor: Repairs for any manufacturing defects within the warranty period.
• Prompt Assistance: Our team will coordinate with logistics to provide replacement parts quickly.

Exclusions

To maintain fairness and transparency, some scenarios fall outside the scope of our warranty:

• User Damage: Warranty does not cover issues caused by misuse, improper handling, or unauthorized modifications.
• Shipping Costs: Freight charges for replacements under warranty are the responsibility of the customer.
• Used Mattresses: Opened or used mattresses are not eligible for returns or warranty claims. Any associated costs will be charged to the customer.

How to Make a Warranty Claim

Making a claim is straightforward:

1. Contact Us: Reach out to our support team via phone or email with your order details.
2. Describe the Issue: Provide a clear description of the problem along with photos if applicable.
3. Resolution: Our team will determine the best course of action, including repairs, replacements, or technical support.

Extended Support Beyond Warranty

Even after the warranty period ends, Glory Medical offers ongoing support and access to replacement parts. Our goal is to ensure your equipment remains in optimal condition for years to come.

Confidence Backed by Service

Choosing Glory Medical means more than just purchasing equipment—it’s an investment in quality, reliability, and exceptional service. Our warranty policies reflect our commitment to customer satisfaction and long-term performance.