General Return Guidelines

• Return Window: Items can be returned within 30 days of delivery for any reason.
• Condition: Returned items must be in their original condition, unused, and in their original packaging.
• Return Freight: The customer is responsible for the one-way return shipping cost.

Exceptions and Restocking Fees

• Opened or Used Mattresses: Once a mattress has been opened or used, it is not eligible for return.
• Restocking Fee: A 15% restocking fee applies to all returned items to cover processing and handling.

Ineligible Items

• Used Products: Products that show signs of use or damage cannot be returned.
• Custom Orders: Items customized to specific customer needs are non-returnable.

Return Process

1. Contact Us: Reach out to our support team to initiate the return process.
2. Provide Details: Share your order number and reason for the return.
3. Shipping Instructions: We’ll provide the address and guidance for shipping the item back.
4. Refund Processing: Once the returned item is inspected and approved, a refund will be issued (minus any applicable fees).